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Topic

Consultation Experience

98.1% positive

Across 143 reviews of Russo Law in Lakeland, FL, consultation experience appears in 53 reviews (98.1% positive), from 2019-07-23 through 2026-05-19.


Key findings

  • Consultation Experience mentioned in 53 of 143 reviews (37.1%)

  • 98.1% of Consultation Experience reviews are 4 or 5 stars

  • Average rating in Consultation Experience reviews: 5★

Aspects most discussed in these reviews

  • Communication & Updates

    92%49 mentions
  • Professionalism & Conduct

    64%34 mentions
  • Courtesy & Friendliness

    55%29 mentions
  • Responsiveness & Speed

    45%24 mentions
  • Technical Knowledge & Expertise

    43%23 mentions
  • Problem Resolution & Effectiveness

    17%9 mentions

Reviews mentioning consultation experience

May 14, 2026

Rex Rexroat

Have met with Mr. Russo on a couple of occasions for advice. He hasn’t failed. I find him to be honest and an incredibly knowledgeable Attorney.He’s kind and considerate to your needs. He sets the bar high in his profession.

Response from owner

Thank you!

May 7, 2026

March 4, 2026

Jessica Burton

I would definitely have to say five out of Five stars amazing Mr. Russo was absolutely the best he helped me and everything that I needed help with all the questions he answered promptly would definitely recommend this service for anyone!!!!

Response from owner

Thank you!

March 4, 2026

February 20, 2026

Eric Gottlieb

Had an opportunity to speak with Mr.Russo on behalf of my parents. An absolute wealth of knowledge and very easy to speak with. Please give him an opportunity, you won’t be disappointed

Response from owner

Thank you!

February 21, 2026

February 19, 2026

Alexis Lopez

I called the office of Russo. I had some questions pertaining to a small claim law suit that I was about to go through. He answered all my questions that I had about the process and what it was I was about to have to go through. He was super kind and knowledgeable. 10/10

Response from owner

Thank you!

February 20, 2026

January 29, 2026

Wesley Adams

Mr. Russo, You are truly one of the best attorneys I have ever spoken with. You genuinely care about your clients, and you have gone above and beyond for me. I cannot thank you enough. Thank you for taking the time out of your day to help me understand my legal options and for being there during such a difficult time in my life. Sincerely, Wes Adams

Response from owner

Thank you! I appreciate that very much.

January 29, 2026

May 22, 2025

Serdar Kideys

I had a phone consultation with Chris Russo, and I couldn't be more impressed. He was professional, knowledgeable, and took the time to truly understand my situation. Even over the phone, I felt heard, supported, and informed. They explained everything clearly, gave me honest guidance, and never made me feel rushed. I highly recommend him to anyone in need of legal advice — a true professional who genuinely cares.

Response from owner

Thank you!

May 23, 2025

February 11, 2025

Kelly P

I found Chris through my employer's MetLife legal plan coverage. I saw he had great reviews so called his office. We explained our situation to the person who answered the phone and soonest they could get us to connect with Chris would be Monday (it was Friday). We asked if he even has 5 mins if he can squeeze us in and they said they'd see what they can do. About 10 mins later we get a call from Chris and he spent about 40 mins on the phone with us answering all of our questions. He is very professional, knowledgeable, listens well and had a good demeanor all around that made us feel comfortable to ask questions. We left the call feeling prepared about next steps of our situation and he let us know we can contact him anytime for more advice. Highly recommend.

Response from owner

Thank you!

February 12, 2025

January 24, 2025

Briona Stevenson

If you need an attorney who is fair, compassionate and a straight shooter, do yourself a HUGE favor and Chris Russo. I hired big law firm (who shall remain nameless) to represent me to quickly learn I was just a number. I reached out to Chris to get a consultation and he guided me on the best path to take. Chris thank you from the bottom of my heart Sincerely Elsie P.

Response from owner

Thank you!

January 24, 2025

December 6, 2024

paula jones

I contacted Mr. Russo through my work place legal service after feeling like the first attorney my husband contacted only had his interests in mind. So glad I did. He was honest, and empathetic and explained my options thoroughly. I did not feel pressured to "sign" anything and really felt he was looking out for my best interests. If I have cause to call an attorney again, I will definitely call him.

Response from owner

Thank you!

December 7, 2024

November 13, 2024

Alex Serrano

Have to give Chris and his team an amazing rating just due to the fact that they were extremely helpful, and kind, and patient, and were able to explain everything to me in detail in reference to my situation. Would highly suggest and recommend anyone to the Russo team. God bless you.

Response from owner

Thank you!

November 13, 2024

September 16, 2024

Sasha Jin

I had a great experience working with Chris Russo on a valet parking damage claim. He provided clear and practical advice that helped me navigate a challenging situation. His professionalism and willingness to assist made the entire process much smoother. Thanks to his guidance, the valet parking company’s claim team reopened and overturned my case, and a check is now being shipped to me. I highly recommend Chris to anyone in need of legal support. Thank you for your excellent service!

Response from owner

Thank you!

September 16, 2024

March 28, 2024

NateD24

From initial phone call to in-person meeting, Russo Law shattered expectations. My initial interaction was with Jeanette, who was warm and inviting. I had to reschedule last second and there was no fuss, or hint of frustration. She simply worked with a time that worked for me, that wasnt necessarily convenient for their office. After a few minutes of meeting Mr. Russo himself, it was clear what this experience was going to be. We came in ill prepared and with lots of questions. He displayed patience and understanding towards my mother and myself and allowed ample time to deliberate amongst ourselves as we moved forward through the process. He explained everything thoroughly and provided personal experience to drive home points and clarify understanding. It was obvious this law firm is for its clients and not a money grab. I recommend Russo Law to any and everyone.

Response from owner

Thank you!

March 28, 2024

February 15, 2024

Rebecca Jones

I spoke to Mr. Russo at length about a legal matter yesterday and was very impressed by his knowledge of the law, empathy, and code of ethics. In a world where attorneys don't always have your best interest in mind, Mr. Russo definitely does. He listened thoughtfully, answered all of my (many) questions, fully addressed my concerns and gave great advice. The reassurance he offered as well as the humor he was able to find definitely brightened my day and made me feel a lot better given the situation. I saved his information and most definitely will be using his services again should the need arise. I absolutely recommend Chris Russo at Russo Law. Many, many thanks!

Response from owner

Thank you!

February 15, 2024

September 26, 2023

Julio Maldonado

Big thanks to Chris, he is knowledgeable, friendly, and conversational. He is well versed in his profession. Thank for your assistance regarding my issue.

Response from owner

Thank you!

September 27, 2023

April 17, 2023

Caleb Kriser

Chris was very helpful with my questions and wanted to make sure I was taken care of. I sent in a contact request on the website and he responded with a reply very soon after. That isn’t something that happens very often in the online contact form world. I appreciated the help

Response from owner

You are welcome. If I can help you with anything else, please let me know. Thank you for the review!

April 17, 2023

March 29, 2023

melantha aye

Chris is a wonderful person,he explained things very well and also very patient . I would highly recommend him . I’m so glad he took my case and talked to me . I will definitely work with him for future legal consultation . If I can give more than 5 stars , I would do that .

Response from owner

Thank you!

March 29, 2023

December 15, 2022

Tia Johns

Mr. Russo is a relatable nice guy. He actually cares about people and enjoys helping others above all else. I felt very comfortable talking to him and it didn't feel rushed which I love most. Thank you for everything Mr. Russo!

Response from owner

Thank you!

December 15, 2022

December 2, 2022

Christine Marie Silva

Very nice and very helpful information thank you Mr Russo.

Response from owner

Thank you!

February 27, 2023

October 6, 2022

Morgan Baranek

He contacted me within minutes of filling out an interest form. He truly listened to me and provided thorough and thoughtful insight regarding my dispute with my apartment complex. He really seemed to care, and I really appreciated his legal advice!

Response from owner

Thank you!

October 6, 2022

October 3, 2022

Terri Roweton

Chris called my husband just minutes after we had inquired online about an issue we were having. He spent time answering my husband's questions and giving informative and expert advice. Although we don't have an actual legal case at this time, I would highly recommend Chris because of his attention, knowledge and expertise. We will certainly use him with any further legal issues.

Response from owner

Thank you!

October 3, 2022

August 5, 2022

Amaury Alonzo

Chris was very helpful to answer all of my litigation questions against a responsible party for property damages. Thank you for all the help, prompt responses, and guidance.

Response from owner

You’re welcome. I'm glad that I could help.

August 5, 2022

August 4, 2022

Brig Flo

Mr Russo was fantastic. I had two inquiries and without hesitation he took my calls immediately. He gave me very valuable advice and I was able to recover my money. No doubt, I would recommend him.

Response from owner

Thank you!

August 4, 2022

July 7, 2022

Kelly Hernandez

I called for a free consultation I wasn't satisfied at all.

Response from owner

Ms. Hernandez- I don’t recall speaking with you and we don’t have a record of you calling our office. We are located in Lakeland. I believe that you are wanting to leave a review for another attorney with the same last name as me rather than me. I invite you to call me at 863-248-4300 to discuss whether this review is directed at me or someone else. Please let me know. Thank you. Christopher D. Russo, Esq.

July 7, 2022

July 1, 2022

Ben L

I reached out to Chris Russo's office to an issue with a business. The first time I called, the office listened to my issue, wrote down my contact information and set up an appointment for Chris for the same day. He called right on time and provided excellent advice and helped me walk through the process. I got my issue resolved the next day! Chris even followed up after to make sure I was satisfied with the resolution. Will 100% contact Russo Law in the future if I have any legal issues that need to be addressed.

Response from owner

Thank you!

July 1, 2022

April 22, 2022

Maria Bryant-jones

Russo Law was attentive to my questions/concerns. Mr. Russo answered all of my questions and offered detailed advice. I am so grateful and will keep the Russo Law firm in mind, for future needs.

Response from owner

Thank you. I appreciate your review!

April 22, 2022

July 27, 2021

Ryan Burkett

I Called Mr. Russo for help with a contract dispute. Mr. Russo listened to my situation asked genuine questions and gave me all of my options. After this interaction with Mr. Russo I will be using him for any future legal needs.

Response from owner

Thank you! I'm glad that I could help. I look forward to helping you in the future.

July 27, 2021

June 3, 2021

Eric Domeier

Chris is very responsive, he helped me understand an issue within a few hours of initial contact.

Response from owner

Thank you. I’m glad I could help.

June 3, 2021

December 2, 2020

Rita Mockett

I had many questions about guardianship. Mr. Russo was very knowledgeable and very forthcoming in our conversation. He came highly recommended. Now I understand why. I would definitely recommend his legal expertise.

Response from owner

Thank you for your recommendation. Please know that I appreciate it very much.

December 2, 2020

December 2, 2020

Ronny Ryan

I had a stressful situation and felt I was getting nowhere and getting no answers after speaking with the representative from this Law Firm I had my mind set at ease and the stress I was under was removed I would highly recommend this Law Firm to anyone

Response from owner

I'm glad I could help with your situation. Let me know if there's anything else I can do for you. Thank you!

December 2, 2020

November 11, 2020

Virgil Williams

I called Russo Law for some professional advised for an upcoming case and not only did he deliver, he went above and beyond to made sure i had the necessary information needed. Mr. Russo and i discussed in length over the phone my next steps and to call back should i need further assistance. I highly recommend Russo Law for their services.

Response from owner

Thank you for your review—I’m glad I could help.

November 12, 2020

June 30, 2020

Aimee Sweeney

Chris Russo was very responsive and respectful. He provided me with solid legal advise and clearly outlined all of my options. I appreciated his council!

Response from owner

Thank you! Your words are much appreciated. If I can do anything for you in the future, please let me know.

June 30, 2020

June 10, 2020

Shay Marsh

I called Mr. Russo's office for a free consultation and received excellent service right away. He got on the phone with me and helped me with my legal issue. He was genuinely helpful and I really appreciated his honest perspectives. If I ever have another legal issue, I would not hesitate to call Mr. Russo's office for help. I highly recommend Mr. Russo.

Response from owner

Thank you! I greatly appreciate your recommendation. If I can be of assistance to you in the future, please let me know.

June 10, 2020

May 20, 2020

Elise Wiley

Chris assisted my husband and I recently in creating our wills. He took my call immediately, I didn't even have to wait for an appointment. He explained everything in detail, drew up the will and had it emailed to me in only a few hours. He made a difficult topic absolutely painless. He was easy to talk to and extremely professional at the same time - a hard combo to come by in an attorney. I also had a separate legal issue to discuss and he allowed me to run it by him during that same consultation regarding our will. When I asked how much he charged for the separate legal matter, he was so gracious and told me not to worry about it. Talk about amazing customer service! I will definitely recommend him to anyone that is in need of legal advice in the future.

Response from owner

I'm glad we could help. Thank you for your review and recommending us! Please let us know if we can help you with anything else in the future. I appreciate your business!

May 20, 2020

April 2, 2020

Earl Walker

I'm new in the State of Florida and acquiring a morally good person in their profession is essential to me. Chris Russo listened to my predicament with an automotive claim. I was pleased with his quick turnaround time. Providing several options to choose from was comforting. He spoke in laymen terms so everything was crystal clear. His emolument was a big plus too! I truly believe I have found myself an attorney when seeking legal assistance.

Response from owner

Thank you. I appreciate your review and kind words a lot. Your review just posted today after a long delay due to COVID-19. Thank you again.

May 14, 2020

March 6, 2020

Charmaine Saunders

Mr. Russo made me feel at ease and was very knowledgeable in the information he provided. I rarely give reviews but I felt it was worth it. It is so easy to complain when one receives bad service but it is equally as important to praise great service. Thanks Chris Russo

Response from owner

Thank you! I greatly appreciate your review and kind words.

March 6, 2020

March 6, 2020

Julie White

Russo law was very quick to set up a phone consultation from the time I placed the first call. Very polite and great turn around resolution to our needs. I will definetly refer to friends and family

Response from owner

Thank you. We we will be happy to help your friends, family, and anyone you send our way!

March 6, 2020

March 5, 2020

ANGEL YOUNG

Prompt service, great attention to detail, very professional with great customer service, all options explained in detail, very pleased with service provided, thanks

Response from owner

Angel- Thank you for your review! We were glad to help. Let us know if there's anything we can do for you in the future.

March 5, 2020

February 12, 2020

Sakal Shalom

Mr. Russo was very patient and compassionate when we spoke. He wasn't arrogant or pompous like most lawyers today. He cared about me as a person and listened, without rushing me or cutting me off. When people are injured, and or feel they have been wronged, they feel vulnerable and sometimes fragile. The last thing we need is a lawyer who is just out to make a buck, and sees a person as how much money they can make them. Mr. Russo was the first lawyer who took the time to advise me. I contacted at least 10-15 lawyers. They all had someone else call me to say they would not take my case without explanation, and to call the Bar. They would say "We aren't able to take your case, but that doesn't mean you don't have one, call the Bar." What does that mean? They all left me without an explanation of why. Mr. Russo was the first lawyer who took a few extra minutes to explain what happens and why. He even took a quick minute to look at a photo... I just needed to be seen as a person and heard. I tried not to take up much of his time because he was so kind... and I do know that time is money, (He never made me feel that though) but when a person like Mr. Russo takes the time to listen and offer advice that you can move forward with or information so you can see your options and make an informed decision, that person deserves me taking out my time to give a great and well deserved review. I was having a bad couple of days... Talking with him and his kindness made it better. The Golden Rule is to do unto others as you would have them do unto you. What goes around comes around and you reap what you sow. For what you did for me, which may seem small to some, I know that good things will continue to come back to you Mr. Russo, so, never change the goodness you have within you. Please continue to care and have compassion even if you can't take a case. For that, I know who I will remember, and keep in my contacts. Should anything else come up, though I hope it will not, you will be the first Lawyer I call because if there is a case to be had, you deserve the case. This is a long review, but that is how much I was impacted in just 10 or 15 minutes! Thank you Mr. Russo

Response from owner

You are welcome and thank you for your review. It always warms my heart to help others. Please let me know if there is ever anything that I can do for you in the future. Thank you again!

February 12, 2020

February 6, 2020

Lizwand Melendez Santiago

My experience with Mr. Chris Russo was great! He was very professional, knowledgeable and helpful. I will definitely recommend him to all my family and friends if they ever need one. He provided a lot of helpful advice and information about my situation. Thank you so much!

Response from owner

Thank you for your review! We are always glad to help. I greatly appreciate your recommendation for future business. Thank you again.

February 6, 2020

January 30, 2020

Keith Poirier

I would highly recommend the law office of Mr. Russo. I made a call to his office and his staff was polite, friendly and willing to help me. The lady who answered the phone connected me with on of Mr. Russo's assistants. She listened to what I had to say and assured me he would call me back ASAP. Mr. Russo called me right away and was very understanding and extremely helpful. For me he was God sent and it was a pleasure to speak with him. If in the future I need to ask for any legal advise, my first call will be the Law Office of Mr. Russo. Thank you to Mr. Russo and his entire staff.

Response from owner

Thank you a wonderful review. We take great pride in providing personal service and building relationships with people. I'm glad we could help.

January 30, 2020

January 20, 2020

Eduardo Cendejas

I want to thank mr. Russo for the advice and honesty and I will highly recommend him he's not like these other lawyers that just wants to take your money.

Response from owner

Thank you for your review and recommendation. Much appreciated!

January 21, 2020

January 11, 2020

William Rochette

Though we did not pursue any legal action in my case, I was pleased how attentive Chris was to my needs. We determined there was no substance over the phone saving me loads of time and travel. Of the three law firms I contacted Russo Law is the only one to respond to my inquiries. Thank you!

Response from owner

You are very welcome and thank you for your review. If there is ever anything I can do for you in the future, please let me know. Thank you again.

January 11, 2020

December 17, 2019

J M

Chris Russo is an amazing lawyer and a wonderful human being. I have contacted Mr. Russo twice for different issues, and in both instances he took his time to listen to my case and went out of his way to provide me with facts and great advice on how to resolve my issues. My husband and I definitely recommend Mr. Russo and his law firm.

Response from owner

Thank you for your review and recommendation. I am always happy to help. Thanks again!

December 17, 2019

November 7, 2019

Marian Yendell

AWESONE LAWYER COULD NOT DO ANYTHING FOR BUT DID TAKE THE TIME TO TALK TO ME AND EXPLAIN WHY NOT WOULD I CALL HIM AGAIN IN A HEARTBEAT

Response from owner

Thank you for your review!

November 7, 2019

October 22, 2019

Nicole Fasone

I emailed Mr. Russo about a potential medical malpractice case. He returned my call right away and took the time to talk through the facts of my situation and research similar cases at the same time. It was very helpful and professional legal advice!

Response from owner

Thank you for the wonderful review!

October 22, 2019

October 21, 2019

John Napier

Mr. Russo is a very straight forward and helpful attourney. He was the 9th one down the list I called and I should have made him my first on the list, it would have saved me a lot of time. Call him first he actually speaks to his potential clients, others don't.

Response from owner

I appreciate that very much. Thank you!

October 21, 2019

October 21, 2019

Its Justpooh

Called in for help ... they weren’t able to help with my specific case but they were very polite and gave me other legal options . Mr. Russo contacted me directly within one hour to assist me . Most lawyers you have to wait days for but he called me back ima timely matter

Response from owner

I appreciate your review. Thank you!

October 21, 2019

October 9, 2019

Ashley Ramos

Such a great experience! Chris was so efficient and timely to answering my call and emails. He took the time to answer all my questions in detail and made the process really pleasant. I would highly recommend him and would absolutely reach out to him again if in need. Thanks!

Response from owner

Thank you for the great review!

October 9, 2019

October 8, 2019

Ysmael Bouchard

Mr. Russo was very helpful! We answered the questions I had and also guided me on what the best corse of action would be. 👏🏼👏🏼

Response from owner

Thank you for your review!

October 8, 2019

October 2, 2019

Lkld Fla

I can't say how happy i am with Russo law , Mr.Russo is a great person and go's out of his way to help and so knowledgeable , the information he provided was outstanding and he didnt rush me at all when we talking , he took the time to listen and i mean really listen , i could go on all day but i wont but i will say that i really believe that Chirs Russo cares .

Response from owner

Thank you for your awesome review!

October 2, 2019

September 17, 2019

Soly Mejia

A give a five stars. I am glad to have the call from Mr. Russo. His outstanding knowledge in a legal matter provide me important information that will guide me to find the solution to my situation i been facing also encourages to continue fiting, not to give up . Mr Russo has demonstrate a commitment and caring for the people and the community.

Response from owner

Thank you!

September 17, 2019

September 15, 2019

Izic Vazquez

When I needed an attorney, I called Chris Russo’s office and his paralegal immediately got me on the line with him. I had been worried about my situation for a while. Talking to Chris made me feel 100% better about it. He was right about his advice and I would be happy to use him again in the future.

Response from owner

Thanks!

September 16, 2019

September 15, 2019

Joshua Scanlan

Christopher is amazing! His advice comes from his years of experience with his only thought being his clients best interests. I was concerned he would steer me in a path that best his wallet but was caught off guard when his advice did the opposite and actually better positioned me for the future! Thanks Chris Russo Law for all your help!

Response from owner

Thank you for your review!

September 16, 2019