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Topic

Staff Quality & Courtesy

100% positive

Across 143 reviews of Russo Law in Lakeland, FL, staff quality & courtesy appears in 9 reviews (100% positive), from 2019-07-23 through 2026-05-19.


Key findings

  • Staff Quality & Courtesy mentioned in 9 of 143 reviews (6.3%)

  • 100% of Staff Quality & Courtesy reviews are 4 or 5 stars

  • Average rating in Staff Quality & Courtesy reviews: 5★

Aspects most discussed in these reviews

  • Courtesy & Friendliness

    89%8 mentions
  • Professionalism & Conduct

    78%7 mentions
  • Communication & Updates

    67%6 mentions
  • Technical Knowledge & Expertise

    44%4 mentions
  • Problem Resolution & Effectiveness

    11%1 mention
  • Scheduling & Booking Ease

    11%1 mention

Reviews mentioning staff quality & courtesy

June 6, 2025

Doris Ibezim

Janette and Chris from Russo Law are AMAZING! They truly care about their clients! They are very personable and keep you informed every step of the way! They made sure I was happy with the outcome and the communication was impeccable! I would recommend ANYONE to call them

Response from owner

Thank you!

June 6, 2025

November 13, 2024

Alex Serrano

Have to give Chris and his team an amazing rating just due to the fact that they were extremely helpful, and kind, and patient, and were able to explain everything to me in detail in reference to my situation. Would highly suggest and recommend anyone to the Russo team. God bless you.

Response from owner

Thank you!

November 13, 2024

March 28, 2024

NateD24

From initial phone call to in-person meeting, Russo Law shattered expectations. My initial interaction was with Jeanette, who was warm and inviting. I had to reschedule last second and there was no fuss, or hint of frustration. She simply worked with a time that worked for me, that wasnt necessarily convenient for their office. After a few minutes of meeting Mr. Russo himself, it was clear what this experience was going to be. We came in ill prepared and with lots of questions. He displayed patience and understanding towards my mother and myself and allowed ample time to deliberate amongst ourselves as we moved forward through the process. He explained everything thoroughly and provided personal experience to drive home points and clarify understanding. It was obvious this law firm is for its clients and not a money grab. I recommend Russo Law to any and everyone.

Response from owner

Thank you!

March 28, 2024

October 31, 2023

Jennifer Piper

Chris Russo and his staff are knowledgeable, professional and friendly. All of my concerns were promptly handled and addressed. I highly recommend this law office.

Response from owner

Thank you!

October 31, 2023

September 26, 2023

Julio Maldonado

Big thanks to Chris, he is knowledgeable, friendly, and conversational. He is well versed in his profession. Thank for your assistance regarding my issue.

Response from owner

Thank you!

September 27, 2023

April 5, 2023

Michelle Rosado

It’s bad enough needing a lawyer but having one that’s an overall good guy you can trust is everything. Thank you for your patience and making a stressful situation extremely tolerable. Hopefully I never need a lawyer again. If for some reason I do, glad I don’t have to look for one. I already have your number. Seriously, I don’t hold a lot of trust in people, this guy has mine and is definitely worthy of yours. Can’t forget about Fernanda, she is equally as amazing. Thank you both for everything.

Response from owner

Thank you!

April 5, 2023

February 3, 2023

Miguel Dehaney

Great law firm don't hesitate 👌 run to Russo Law firm the specialists in what they promise and Fernanda is exceptionally pleasant with an unhumanly amount of patience!!! Hit em up the exceptionals.

Response from owner

Thank you!

February 3, 2023

May 11, 2022

Michael Alicea

My personal experience with Russo Law was nothing short of professionalism at its finest. The office was very welcoming, the staff was extremely helpful and knowledgeable and went above and beyond helping me with my situation. Greatly surpassing my expectations! #RollWithRusso Highly recommend.

Response from owner

Thank you!

May 11, 2022

May 2, 2022

Basilio Castro

Hiring Atty Russo was a great thing i did he was great and his staff was great i recommend his law firm to anybody. Thx Atty Russo & Staff.

Response from owner

Thank you!

May 2, 2022