Topic
Staff Quality & Courtesy
100% positiveAcross 143 reviews of Russo Law in Lakeland, FL, staff quality & courtesy appears in 9 reviews (100% positive), from 2019-07-23 through 2026-05-19.
Key findings
Staff Quality & Courtesy mentioned in 9 of 143 reviews (6.3%)
100% of Staff Quality & Courtesy reviews are 4 or 5 stars
Average rating in Staff Quality & Courtesy reviews: 5★
Aspects most discussed in these reviews
Courtesy & Friendliness
89%8 mentionsProfessionalism & Conduct
78%7 mentionsCommunication & Updates
67%6 mentionsTechnical Knowledge & Expertise
44%4 mentionsProblem Resolution & Effectiveness
11%1 mentionScheduling & Booking Ease
11%1 mention
Reviews mentioning staff quality & courtesy
Doris Ibezim
Janette and Chris from Russo Law are AMAZING! They truly care about their clients! They are very personable and keep you informed every step of the way! They made sure I was happy with the outcome and the communication was impeccable! I would recommend ANYONE to call them
Response from owner
June 6, 2025
Alex Serrano
Have to give Chris and his team an amazing rating just due to the fact that they were extremely helpful, and kind, and patient, and were able to explain everything to me in detail in reference to my situation. Would highly suggest and recommend anyone to the Russo team. God bless you.
Response from owner
November 13, 2024
NateD24
From initial phone call to in-person meeting, Russo Law shattered expectations. My initial interaction was with Jeanette, who was warm and inviting. I had to reschedule last second and there was no fuss, or hint of frustration. She simply worked with a time that worked for me, that wasnt necessarily convenient for their office. After a few minutes of meeting Mr. Russo himself, it was clear what this experience was going to be. We came in ill prepared and with lots of questions. He displayed patience and understanding towards my mother and myself and allowed ample time to deliberate amongst ourselves as we moved forward through the process. He explained everything thoroughly and provided personal experience to drive home points and clarify understanding. It was obvious this law firm is for its clients and not a money grab. I recommend Russo Law to any and everyone.
Response from owner
March 28, 2024
Jennifer Piper
Chris Russo and his staff are knowledgeable, professional and friendly. All of my concerns were promptly handled and addressed. I highly recommend this law office.
Response from owner
October 31, 2023
Julio Maldonado
Big thanks to Chris, he is knowledgeable, friendly, and conversational. He is well versed in his profession. Thank for your assistance regarding my issue.
Response from owner
September 27, 2023
Michelle Rosado
It’s bad enough needing a lawyer but having one that’s an overall good guy you can trust is everything. Thank you for your patience and making a stressful situation extremely tolerable. Hopefully I never need a lawyer again. If for some reason I do, glad I don’t have to look for one. I already have your number. Seriously, I don’t hold a lot of trust in people, this guy has mine and is definitely worthy of yours. Can’t forget about Fernanda, she is equally as amazing. Thank you both for everything.
Response from owner
April 5, 2023
Miguel Dehaney
Great law firm don't hesitate 👌 run to Russo Law firm the specialists in what they promise and Fernanda is exceptionally pleasant with an unhumanly amount of patience!!! Hit em up the exceptionals.
Response from owner
February 3, 2023
Michael Alicea
My personal experience with Russo Law was nothing short of professionalism at its finest. The office was very welcoming, the staff was extremely helpful and knowledgeable and went above and beyond helping me with my situation. Greatly surpassing my expectations! #RollWithRusso Highly recommend.
Response from owner
May 11, 2022
Basilio Castro
Hiring Atty Russo was a great thing i did he was great and his staff was great i recommend his law firm to anybody. Thx Atty Russo & Staff.
Response from owner
May 2, 2022